How to Return Items with Free Return Service

How to Return Items with Free Return Service

At Rokcar, we want you to feel confident in every purchase. If for any reason you're not completely satisfied with your order, we offer a hassle-free return process to ensure your shopping experience remains smooth and worry-free.

Steps to Return Your Item:

  1. Request a Return

    • Contact our Customer Support team within 30 days of receiving your order to initiate the return process.
    • Provide your order number and the item(s) you wish to return.
    • Our team will guide you through the next steps and provide a prepaid return shipping label.

  2. Prepare Your Return

    • Ensure that the item(s) you are returning are in their original condition, unused, and with all tags and packaging intact.
    • Carefully pack the item(s) in the original packaging or a secure alternative.

  3. Attach the Prepaid Label

    • Affix the prepaid return shipping label we provided to your package. Be sure to cover any old labels or barcodes.

  4. Drop Off the Package

    • Drop off the package at the nearest shipping location (as specified on the prepaid label). There is no additional cost to you—return shipping is free!
    • If you are returning the item without a prepaid label, please send it to the following address:
      3553 Placentia Ct, CHINO, California 91710, United States.

  5. Receive Your Refund

    • Once we receive your returned item(s) and confirm their condition, we will process your refund to the original payment method within 5-7 business days.
    • You will receive an email notification once your refund has been processed.

Conditions for Free Return:

  • Returns must be initiated within 30 days of receiving your order.
  • Items must be in their original condition (unused and with original packaging).
  • The Free Return Service is available for domestic orders only.

Non-Returnable Items:

  • Opened or used car care products (e.g., cleaners, polishes, or waxes).
  • Items without original packaging or tags.
  • Sale items or promotional purchases.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at support@rokcar.com. We will evaluate the issue and provide a replacement or refund as appropriate.

Contact Us

If you have any questions, please don’t hesitate to reach out to our customer service team at support@rokcar.com. We're here to help!